Terms & Conditions
By using this site you are legally bound by these terms, which are in effect on your first use of this site. If you do not agree to any of the terms within this page then please do not continue to use this site.
All of the descriptions of the goods and services within this site are accurate to the best of our knowledge. We correct all errors as soon as we are aware of them.
The images/designs used on the Carlton Canvas web site are the property of Carlton Canvas and their respective copyright owners and are used by Carlton Canvas with permission.
You must not use, copy, modify or share these images in any manner.
Items bought from ‘Your Photos’ or any custom design.
In submitting the image to us, the client confirms that they own the rights to the image or have obtained written permission to use the image for reproduction purposes. All copyright and intellectual property rights are retained by the client on any image submitted to us.
By agreeing to these terms and conditions, you agree to indemnify us and our staff and company against any action, claim, damages, liability, costs and expenses arising out of any claim with regard to infringement of a third parties copyright, intellectual property rights, or trade mark, due to the reproduction or processing of any image by us on behalf of you the client.
Due to the bespoke status of these artworks, items that are delivered as described and in good condition may not be returned but damaged items will be exchanged free of charge. We reserve the right to charge for re-posting returned orders, which have been especially produced to meet your personal requirements.
We reserve the right to contact you via telephone or email should we have any questions about your image prior to printing. We also reserve the right to make a judgment as to whether the image supplied to us is of sufficient quality to print at the size requested by the client. If the image is too small you will be informed and you will be asked to supply an alternative larger scale version of the image, or we will arrange a refund if this is unavailable.
If you are posting your image to us please make sure that this is not your only copy as we cannot be held responsible for any items that go missing in the post. Please use recorded delivery whenever possible.
Damages
It is the customer's responsibility to check for any damage that may have occurred during transit. You have 24 hours from the time of delivery to report any damage to us. It is essential that you contact us within the 24 hours, so that we can claim compensation from the courier company on your behalf, and reprint the canvas for you.
